Appointments:

Please arrive 15 minutes prior to your scheduled appointment to allow time to check in.  In order to enhance your spa experience, please silence all cell phones and pagers and make arrangements for children.  In order to ensure you a peaceful, serene environment, children are not permitted in the spa area or left unattended in the reception area.  Please note that we reserve the right to refuse services to anyone for the protection of our clients and staff. 

Cancellation policy: 

Our spa services are guaranteed with a credit card.  Please notify us 24 hours in advance should you need to change or cancel your appointment. Failure to cancel or change an appointment with at least a 24 hour notice will result in  a charge of 50% of the value of the service.    No shows are charged full treatment value.  Packages and gift certificate cancellations and changes require full 24 hour notice to avoid charges. 

Gratuity:

A 15%-20% gratuity is customary and appreciated.